Day Trip to the Neuschwanstein Castle from Munich

Firstly, the confirmation email did not indicate that we had to arrive 15 mins prior so on the day itself, we arrived 5 mins prior to the time indicated on the confirmation and was told that the group has departed. Initially Radius Tour did not offer any alternatives and simply insisted that we were late and told us to contact you if we want a refund. In the end, we had to be the ones to suggest to them to put us on the tour for the next day instead. Secondly, we had to pay an additional EUR12 on the spot, for an entry ticket to the Castle which we thought would have been included in the entire tour package which wasn't the case and not clearly indicated in the itinerary description on your website. Thirdly, the tour guide provided by Radius Tours was essentially just a chaperon to bring us on the train to and fro. At the castle itself, the guide was not allowed to enter as the castle had their own tour guide who brought us around the inside of the castle. The schedule was also very tight and hardly left us enough time to explore the village at the bottom of the castle, so we literally travelled 2 hrs on train, 5 mins on bus, walked 45 mins uphill to the castle, just to spent 1 hr walking through the castle and had to rush off to get back. Lastly, the guide did not bother to do a headcount and almost left without a few others on the group tour who returned late to the bus. All in all, it wasn't a satisfactory experience at all.